Remote Education IT Support Specialist

Texas Sports Academy; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

Texas Sports Academy, a K-12 school balancing elite academics with high-level athletic development, seeks a Remote IT Help Desk Technician to support students and families.

You’ll be the first contact for tech issues, diagnose and resolve device and platform problems across Mac, Windows, iOS and Chromebooks, and document fixes for future tickets. Weekend coverage is required. A quiet home setup with reliable internet is expected.

Qualifications

• 2–3 years of end-user support in education or service environments.
• Clear written and verbal communication with students and families.
• Troubleshooting device, software, connectivity, and account issues.
• Experience across Mac, Windows, iOS and Chromebook devices.
• Willingness to work weekend shifts and adapt to team needs.
• Familiarity with AI-assisted ticketing or drafting is a plus.

Responsibilities

• First-Line Family Support: contact students and parents with issues via email, chat, tickets, and phone.
• Troubleshoot device issues, including login, software errors, connectivity, and hardware questions.
• Support learning platforms and connected tools with account access and common errors.
• Escalate hardware repairs or deeper investigations with full context as needed.
• Maintain internal knowledge base and family-facing help articles.
• Track and report support volume, resolution time, and top themes weekly.

Skills

End-User Support

Customer Service

Written Communication

Troubleshooting

Weekend Availability

AI Tools Familiarity

Home Office Setup

Remote Work

Mac/Windows/iOS/Chromebook

Tools

Zendesk

Freshdesk

HubSpot Service Hub

Job description

Texas Sports Academy, a K-12 school balancing elite academics with high-level athletic development, seeks a Remote IT Help Desk Technician to support students and families.

You’ll be the first contact for tech issues, diagnose and resolve device and platform problems across Mac, Windows, iOS and Chromebooks, and document fixes for future tickets. Weekend coverage is required. A quiet home setup with reliable internet is expected.