IT Support Specialist - AI-Driven, 2nd Line (FR/EN)

Sharegate; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

ShareGate is seeking a frontline IT support specialist in the United States to help employees access SaaS tools and endpoints. You will handle first- and second-line issues with Microsoft 365 and Entra ID, ensuring smooth access and reliable device fleets.

You will document learnings, propose process improvements, and leverage AI daily to speed resolutions and reduce repetitive requests. Fluency in French and English is required to collaborate across teams.

Qualifications

• Solid first- and second-line IT support experience with Microsoft 365 and Entra ID.
• Comfort with device fleet management on Windows/macOS and using AI automation.
• Fluency in French and English.

Responsibilities

• Provide fast, human IT support for access, SaaS tools, and endpoints.
• Solve issues, document learnings, and propose improvements to team processes.
• Own access and SaaS tool management, keep the device fleet reliable, and cut repetitive requests.
• Use AI daily to speed up resolution and free up time for higher-value projects.

Skills

IT support

Microsoft 365

Entra ID

Device management

AI automation

French language

English language

Tools

Windows

macOS

Job description

ShareGate is seeking a frontline IT support specialist in the United States to help employees access SaaS tools and endpoints. You will handle first- and second-line issues with Microsoft 365 and Entra ID, ensuring smooth access and reliable device fleets.

You will document learnings, propose process improvements, and leverage AI daily to speed resolutions and reduce repetitive requests. Fluency in French and English is required to collaborate across teams.