Bilingual IT HyperCare Consultant (FR/EN) - Remote

CrucialLogics Inc.

United States

Remote

USD 55,000 - 75,000

Full time

13 days ago

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Job summary

CrucialLogics Inc. seeks a Bilingual HyperCare Consultant (French & English) for our global remote team. The role focuses on supporting Office 365 and Microsoft 365 environments across Windows and Mac platforms, delivering training, migrations, and ongoing user assistance.

Fluency in French and English is required, with strong communication skills and the ability to work within EST/ET business hours. This position offers remote collaboration and opportunities for certifications and growth.

Qualifications

Education: IT college diploma or equivalent.
2–3 years of experience in a Support Analyst or End User Support role.
Experience with Windows, Mac, Android, iOS and Microsoft 365 suite.

Responsibilities

Be the first point of contact for users with varying technical skills.
Support a mixed Windows and Mac environment with standard peripherals.
Administer and maintain Microsoft 365 environments.
Provide end-to-end support for Office 365 apps including Exchange Online, SharePoint Online, Teams, and OneDrive.
Troubleshoot Office 365 issues and coordinate with IT teams to resolve them.
Assist clients with Office 365 migrations, integrations and customizations.
Conduct regular reviews of Office 365 environments for best practices and security.
Deliver training to client staff on Office 365 apps.
Stay current with Office 365 updates and best practices.
Collaborate with sales to identify opportunities for additional services.