Remote IT Support Specialist

Hire Feed; United States; On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Remote work

Job summary

Hire Feed is seeking a Technical Support Specialist for a fully remote role. You will deliver first-line assistance for hardware, software, and network issues, across a global user base, with emphasis on clear communication and user-friendly explanations.

You will diagnose problems on Windows and macOS, manage user accounts and licensing, and escalate complex cases while maintaining accurate ticket records in ServiceNow or Zendesk. Join a distributed, service-driven IT team.

Qualifications

• Minimum of 2 years of experience in a computer user support or help desk role.
• Proficiency in troubleshooting Windows and macOS operating systems and common software applications.
• Strong problem-solving skills with the ability to explain technical solutions to non-technical users.

Responsibilities

• Provide first-level technical support via phone, email, or chat for hardware, software, and network issues.
• Diagnose and resolve computer system problems, including operating systems, applications, and peripherals.
• Escalate complex issues to appropriate teams while tracking and documenting resolution progress.

Skills

Windows troubleshooting

macOS troubleshooting

Troubleshooting

Customer service

Communication

Tools

ServiceNow

Zendesk

Job description

Hire Feed is seeking a Technical Support Specialist for a fully remote role. You will deliver first-line assistance for hardware, software, and network issues, across a global user base, with emphasis on clear communication and user-friendly explanations.

You will diagnose problems on Windows and macOS, manage user accounts and licensing, and escalate complex cases while maintaining accurate ticket records in ServiceNow or Zendesk. Join a distributed, service-driven IT team.