Remote IT Support Pro — Tier 2/3 (Contract)

Prointegrate World It Consulting; United States; Remote; USD 34,000 - 69,000; Full time

Job summary

Prointegrate World IT Consulting is seeking an IT Support Specialist (Contractor) to diagnose and resolve hardware and software issues across Windows, macOS and Linux environments, and to support remote users with professionalism and timeliness.

This role emphasizes real‑world troubleshooting, precise incident documentation in ITSM systems, and strong collaboration with cross‑functional teams to ensure swift resolutions and minimal downtime.

Qualifications

• Minimum of 3 years experience providing Tier 2/3 IT support in diverse operating system and network environments.
• Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
• Proficiency in documenting incidents and resolutions using ITSM or similar ticketing platforms.

Responsibilities

• Diagnose and resolve hardware and software issues across Windows, Mac, and Linux environments.
• Document incident details, troubleshooting steps, and resolutions in ticketing systems.

Skills

IT support experience

Root cause analysis

Documentation using ITSM

Tools

ITSM

Job description

Prointegrate World IT Consulting is seeking an IT Support Specialist (Contractor) to diagnose and resolve hardware and software issues across Windows, macOS and Linux environments, and to support remote users with professionalism and timeliness.

This role emphasizes real‑world troubleshooting, precise incident documentation in ITSM systems, and strong collaboration with cross‑functional teams to ensure swift resolutions and minimal downtime.