IT Support Specialist , windows, MAC, ITSM 30-55 USD /hour remote

Prointegrate World It Consulting; United States; Remote; USD 34,000 - 69,000; Full time

Job summary

Prointegrate World IT Consulting is seeking an IT Support Specialist (Contractor) to diagnose and resolve hardware and software issues across Windows, macOS and Linux environments, and to support remote users with professionalism and timeliness.

This role emphasizes real‑world troubleshooting, precise incident documentation in ITSM systems, and strong collaboration with cross‑functional teams to ensure swift resolutions and minimal downtime.

Qualifications

• Minimum of 3 years experience providing Tier 2/3 IT support in diverse operating system and network environments.
• Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
• Proficiency in documenting incidents and resolutions using ITSM or similar ticketing platforms.

Responsibilities

• Diagnose and resolve hardware and software issues across Windows, Mac, and Linux environments.
• Document incident details, troubleshooting steps, and resolutions in ticketing systems.

Skills

IT support experience

Root cause analysis

Documentation using ITSM

Tools

ITSM

Job description

Role Title: IT Support Specialist

Role Type: Contractor

Location: Remote

Scope of Work

1. Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios.
2. Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems (ITSM).

Preferred Qualifications

1. Minimum of 3 years experience providing Tier 2/3 IT support in diverse operating system and network environments.
2. Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
3. Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.

Before applying for this role, as this is AI mode interview you can refer and prepare for a interview using below link

Interview Prep link: https://www.micro1.ai/interview-prep

You can apply for the actual job using below link (Make sure to keep your cv ready and Linkedin id)

https://jobs.micro1.ai/post/ec723f21-3803-4c59-8462-1cdef6916291?referralCode=dee54f31-3aa4-4464-a2c3-669810631e84&utm_source=referral&utm_medium=share&utm_campaign=job_referral

Preferred candidate profile