Onsite IT Support Pro — Tier II (On-Call)

Heartland Technology Group; Little Chute (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Heartland Technology Group in Wisconsin is seeking an IT Support Specialist to deliver hands-on support for end-user devices, software, and peripherals across the organization. You will provide 1-to-1 assistance, train users, and participate in an on-call rotation, supporting the enterprise from a client site on a full-time basis.

The role emphasizes proactive problem solving, timely updates, and maintaining accurate records while staying current with technology trends and best practices.

Qualifications

• Customer oriented approach and client focus.
• Strong written and verbal communication.
• Analytical mindset for data and problems.
• Ability to adapt to changing environments and take initiative.

Responsibilities

• Provide first and second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
• Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records.
• Track, route, and redirect problems to correct resources.
• Identify PC hardware warranty repair and resolve as required.
• Provide timely and relevant updates to end users.
• Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems.
• Participate in the on-call support rotation.

Skills

Customer Oriented

Communication

Analytical Skills

Problem Solving

Adaptability

Initiative

Autonomy

Relationship Building

Education

High School Diploma

Tools

ConnectWise Manage

ConnectWise Automate

VMware vSphere

Veem Backup

LogicMonitor

Cisco Networking

Palo Alto

Job description

Heartland Technology Group in Wisconsin is seeking an IT Support Specialist to deliver hands-on support for end-user devices, software, and peripherals across the organization. You will provide 1-to-1 assistance, train users, and participate in an on-call rotation, supporting the enterprise from a client site on a full-time basis.

The role emphasizes proactive problem solving, timely updates, and maintaining accurate records while staying current with technology trends and best practices.