Remote IT Support Engineer — Mac/Windows & Security

TechnologyAdvice; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Remote-first culture

Flexible PTO

Health coverage

401K with match

Parental leave

Headspace subscription

Monthly wellness reimbursements

In-office lunches (as applicable)

Job summary

TechnologyAdvice is a remote-first company based in the United States, offering hands-on IT support across Mac, Windows, and cloud environments. The Sr.

IT Support Engineer will own ticket management, troubleshooting, and strategic IT projects, collaborating with the IT team to strengthen security and access management. Candidates should have 4+ years of IT experience, with SaaS exposure (Office 365 or Google Workspace) and experience across multiple IT domains.

Qualifications

• 4+ years of IT experience across end-user support, security, networks, and remote environments.
• Experience in SaaS-centric environments using Office 365 or Google Workspace.
• Background supporting both Mac and Windows environments.

Responsibilities

• Own day-to-day IT support including ticket management and troubleshooting.
• Investigate complex issues, identify root causes, and determine the best path forward.
• Coordinate priorities with the IT team and maintain consistent support practices.

Skills

IT support

Troubleshooting

Security

Networks

Remote environments

Office 365

Google Workspace

Slack

MDMs

Tools

Office 365

Google Workspace

Slack

MDMs

Cloud-management tools

Job description

TechnologyAdvice is a remote-first company based in the United States, offering hands-on IT support across Mac, Windows, and cloud environments. The Sr.

IT Support Engineer will own ticket management, troubleshooting, and strategic IT projects, collaborating with the IT team to strengthen security and access management. Candidates should have 4+ years of IT experience, with SaaS exposure (Office 365 or Google Workspace) and experience across multiple IT domains.