Remote IT Support Technician – Windows & Mac Expert

Randstad Digital

Kansas

On-site

USD 34,000 - 39,000

Full time

8 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Job summary

Randstad Digital is seeking an experienced Support Services Technician for a remote role in the Kansas City area. You will provide first-level technical support, diagnose and resolve issues, and guide users on software and operating systems to ensure smooth daily operations.

Responsibilities include ticket-based troubleshooting, remote troubleshooting of VPN, Active Directory, and device deployments. Candidates with 1–2 years in Windows support and MS Office experience are preferred.

Qualifications

Associate degree in related field preferred.
Bachelor’s Degree preferred.
1-2 years of experience in MS Windows environment handling calls on break/fix support.
Experience using and troubleshooting MS Office (O365) products.

Responsibilities

Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products.
Work daily with internal customers via phone, chat, email, and occasional walk by.
Accurately record all work and troubleshooting in tickets.
Maintain positive, professional attitude at all times.
Perform troubleshooting on mobile devices, iPhone/iPad and Android.
Perform troubleshooting on Network Printer and Multifunctional Devices.
Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
Perform troubleshooting on remote VPN connectivity.
Perform troubleshooting on network drive access.