Remote IT Support Engineer — Mac & AI-Driven Ops

Monarch Money; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work from anywhere

Stipend to set-up workspace

Unlimited PTO

Equity option

Job summary

Monarch Money is seeking an IT Support Engineer to join our fast-growing IT team. You will be the primary contact for employee IT issues across a fully remote, Mac-based environment, developing docs and automations to scale support as we grow.

You’ll support Google Workspace, Slack, Notion, and Zoom; manage access with ConductorOne; and partner with People Ops, Security, and Engineering. AI fluency is highly valued in daily operations.

Qualifications

• 2+ years of IT support, help desk, or IT operations experience.
• Hands-on experience supporting macOS users in a cloud-first/remote setting.
• Experience with Google Workspace, Slack, and at least one IdP/MDM tool (Okta or Kandji).
• Foundational IAM concepts and SSO knowledge; interest in SCIM and provisioning.
• Some exposure to IT automation or workflow tools; eagerness to build more.
• Clear written and verbal communication; strong customer-service mindset.
• Experience in a high-growth startup environment (B2C or SaaS).
• Demonstrated AI fluency; using AI to improve work where appropriate.

Responsibilities

• Serve as primary IT contact for employee issues in Serval; resolve with clear communication.
• Administer SaaS apps (Google Workspace, Slack, Notion, Zoom) and manage access reviews via ConductorOne.
• Support Mac fleet in Kandji; assist with provisioning, onboarding, and offboarding.
• Create and maintain IT docs and self-help articles; build automations with guidance from team.
• Collaborate with People, Security, Engineering on IT projects; explore AI-enabled improvements.

Skills

IT support

macOS

Google Workspace

Slack

Okta / Kandji

IAM basics

Automation

Communication

Customer service

Startup experience

AI fluency

Tools

Serval

ConductorOne

Notion

Zoom

1Password

Kandji

Cloudflare

CrowdStrike

Linear

Job description

Monarch Money is seeking an IT Support Engineer to join our fast-growing IT team. You will be the primary contact for employee IT issues across a fully remote, Mac-based environment, developing docs and automations to scale support as we grow.

You’ll support Google Workspace, Slack, Notion, and Zoom; manage access with ConductorOne; and partner with People Ops, Security, and Engineering. AI fluency is highly valued in daily operations.