Remote IT Support Engineer — Mac & SaaS, AI-Driven

Monarch; United States; Remote; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work freedom

Equity compensation

Workspace stipend

Location-based benefits

Unlimited PTO

3-day weekends (First Friday off)

Job summary

Monarch is a fully remote personal finance platform seeking an IT Support Engineer to join our growing IT team. You’ll be the primary contact for employee IT issues, supporting a Mac-based environment and building automations to scale as we grow.

You’ll administer apps like Google Workspace, Slack, Notion, Zoom, and Okta, and help with onboarding/offboarding, documentation, and AI-enabled IT improvements. Remote-friendly, global collaboration encouraged.

Qualifications

• 2+ years in IT support, help desk, or IT operations.
• Hands-on macOS support in a cloud-first/remote env.
• Experience with Google Workspace, Slack, and at least one IdP/MDM (Okta or Kandji).
• Understanding of IAM concepts and SSO; interest in SCIM provisioning.
• Some exposure to IT automation/workflows and eagerness to build more.
• Strong written and verbal communication; ability to explain tech to non-technical teammates.
• Experience in a high-growth startup or SaaS environment.
• Demonstrated AI fluency and ability to apply it to work.

Responsibilities

• Serve as a primary contact for employee IT issues in Serval; resolve with clear communication and quality.
• Administer SaaS across Okta, Google Workspace, Slack, Notion, and Zoom; manage access requests via ConductorOne.
• Support Mac fleet in Iru; assist with provisioning, asset tracking, onboarding/offboarding.
• Create and maintain IT documentation and helpful articles; build small automations.
• Collaborate on IT projects with People, Security, Engineering; explore AI to improve IT operations.

Skills

IT support experience

macOS proficiency

strong communication

customer service mindset

AI fluency

startup experience

Tools

Serval

Okta

Google Workspace

Slack

Notion

Zoom

Iru/Kandji

ConductorOne

Job description

Monarch is a fully remote personal finance platform seeking an IT Support Engineer to join our growing IT team. You’ll be the primary contact for employee IT issues, supporting a Mac-based environment and building automations to scale as we grow.

You’ll administer apps like Google Workspace, Slack, Notion, Zoom, and Okta, and help with onboarding/offboarding, documentation, and AI-enabled IT improvements. Remote-friendly, global collaboration encouraged.