IT Support Engineer (Fully Remote)

Monarch; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Home office stipend

Medical, dental, vision

401(k) with company match

Job summary

Monarch is a fully remote, fast-growing personal finance platform that empowers employees to work from anywhere. We are seeking an IT support professional to serve as the go-to contact for tech issues and software access across a cloud-first environment.

You will support macOS users, administer Google Workspace/Slack/Okta, and assist with onboarding and offboarding for a remote, distributed team. Competitive cash and equity accompany a comprehensive benefits package.

Qualifications

• 2+ years of experience in IT support or operations.
• Hands-on experience supporting macOS users in a cloud-first or remote environment.
• Experience with Google Workspace, Slack, and at least one of Okta or Kandji.

Responsibilities

• Serve as a primary point of contact for employee IT issues, resolving them with clear communication and follow-through.
• Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom, and assist with access requests.
• Support our Mac fleet and assist with provisioning, asset tracking, onboarding, and offboarding.

Skills

macOS support

Remote work

customer service

Tools

Google Workspace

Slack

Okta

Kandji

Job description

• Serve as a primary point of contact for employee IT issues in Serval, resolving them with clear communication and strong follow-through.
• Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom, and help manage access requests.
• Support our Mac fleet in Iru, and assist with provisioning, asset tracking, onboarding, and offboarding.

What You’ll Bring:

• 2+ years of experience in IT support or operations.
• Hands-on experience supporting macOS users in a cloud-first or remote environment.
• Experience with Google Workspace, Slack, and at least one of Okta or Iru/Kandji.
• Work wherever you want as a fully remote company with no central office.
• Competitive cash and equity compensation in a hyper growth early stage company.
• Stipend to set up your ideal working environment and competitive benefit plans including medical, dental, vision, and 401(k).

Monarch

Monarch is a powerful, all-in-one personal finance platform designed to simplify financial complexity. Since launching in 2021, we've become the top-recommended personal finance app, and our fully remote team of do-ers is hyper-focused on building a product people love.