First-Line IT Support Desk Specialist

MidFirst Bank - Default; Oklahoma City (OK); On-site; USD 40,000 - 58,000; Full time

Job summary

The Support Line Technician at MidFirst Bank provides first-tier IT support for end users, handling PC issues and in-house applications, while documenting incidents. You will process tickets, perform initial troubleshooting, and escalate to second-tier teams as needed to resolve problems.

Strong communication, problem-solving, and PowerShell knowledge are valued, with familiarity in Active Directory and Microsoft Office. Flexible shifts may be required to cover PTO.

Qualifications

• Associates degree in computer science, information technology, or related technical field, or equivalent.
• Minimum of one year of helpdesk/IT support experience or equivalent.
• Active Directory experience.

Responsibilities

• Provide 1st tier technical support to MidFirst end users.
• Process incidents and service requests in the ticketing system with initial troubleshooting.
• Identify 2nd tier problems and route to appropriate teams per SLAs/SDPs.
• Maintain exceptional customer service in all user interactions.
• Assist Support Desk Manager with policy documentation and reporting; support desk projects as needed.
• Flex shift by 1 hour when covering PTO.

Skills

Customer service

Troubleshooting

Documentation

Education

Associates degree in CS/IT or related field

One year of helpdesk/IT support experience

Tools

Active Directory

PowerShell

Microsoft Office

Windows OS

Job description

The Support Line Technician at MidFirst Bank provides first-tier IT support for end users, handling PC issues and in-house applications, while documenting incidents. You will process tickets, perform initial troubleshooting, and escalate to second-tier teams as needed to resolve problems.

Strong communication, problem-solving, and PowerShell knowledge are valued, with familiarity in Active Directory and Microsoft Office. Flexible shifts may be required to cover PTO.