Remote IT Support Associate (Windows, Mac, Linux)

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

Carnegie Mellon University is seeking a tier-one technical support person to join their dynamic IT team in Pittsburgh. The ideal candidate will provide advanced support for Windows, Mac, and Linux operating systems while delivering excellent customer service.

This role involves diagnosing technical problems, installing software, and assisting users with technology. Candidates should have an associate's degree and relevant experience in help desk support, along with certifications like CompTIA A+ and CompTIA Network+.

Qualifications

• 0–3 years of related experience in help desk or end-user support.
• Willingness to travel to various locations for support.
• Ability to obtain and maintain a Department of War security clearance.

Responsibilities

• Diagnose, troubleshoot, and solve technical user problems.
• Support for Windows, Linux, Mac, mobile phones, and tablets.
• Use the online tracking Service Desk System to document incidents.

Skills

Excellent troubleshooting skills

Interpersonal skills

Communication skills

Knowledge of operating systems

Education

Associate's degree in a technical field

Bachelor's degree in Computer Science or related field

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Job description

Carnegie Mellon University is seeking a tier-one technical support person to join their dynamic IT team in Pittsburgh. The ideal candidate will provide advanced support for Windows, Mac, and Linux operating systems while delivering excellent customer service.

This role involves diagnosing technical problems, installing software, and assisting users with technology. Candidates should have an associate's degree and relevant experience in help desk support, along with certifications like CompTIA A+ and CompTIA Network+.