IT Specialist

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

Carnegie Mellon University is seeking an IT Support Associate to contribute to the growth of IT systems at the National Robotics Engineering Center. In this role, you will provide direct support for technological operations and collaborate with experts in a flexible, innovative environment.

Your contributions will involve managing service requests, supporting various technologies, and actively participating in a fast-paced team setting. This position is located in Bakery Square, Pittsburgh, PA.

Join us in making a direct impact on meaningful projects while advancing your career.

Qualifications

• Experience in IT support or a similar role.
• Familiarity with various hardware and software technologies.
• Ability to communicate effectively with team members and users.

Responsibilities

• Handle first level support of service requests.
• Support technology including laptops/desktops and servers.
• Work with software and hardware vendors to resolve issues.

Skills

Problem-solving skills

Customer service orientation

Technical troubleshooting

Collaboration

Tools

Ticketing systems

Inventory tracking software

Job description

At the National Robotics Engineering Center (NREC), every team member plays a vital role in our collective success. Members of our support staff work closely with leadership, technical experts, and one another to keep daily operations running smoothly and projects progressing efficiently. Whether providing technical or operational support, both internally and externally, coordinating events, managing resources, assisting with logistics, or delivering essential administrative services, each contribution is critical to achieving our shared goals.

As part of our versatile team, you will collaborate with world-class robotics professionals who tackle complex industrial and government challenges and deploy innovative technologies into real‑world operations. Your efforts will have a direct impact on both the efficiency of our operations and the meaningful projects we advance. We foster a culture grounded in integrity, respect, and collaboration, offering a flexible, supportive environment that promotes work‑life balance and empowers you to take control of your career development.

What we are looking for : We are seeking a dynamic IT Support Associate to make direct contributions to the strategic growth of the Information and Operational Technology (IT *and* OT) systems at the foundation of world‑class automated science laboratory at Carnegie Mellon University. This is an exciting opportunity for someone who thrives in a fast‑paced and innovative setting. In this role, you will be instrumental in advancing the integrated operations team who are focused on supporting users and bringing new automation and science capabilities online. You will collaborate with development teams from the National Robotics Engineering Center who is partnering with the lab to rapidly bring new capabilities online, first in prototype modes and then for active scientific research. Successful applicants will take initiative, be curious, be willing to test solutions and report findings to senior staff and development teams. This position will be located in Bakery Square.

• Account management
• Responsible for handling first level support of service requests for the Biological and Chemical Innovation Laboratory
• Support all technology, including laptops/desktops, servers, printers, networks, and business production software
• Use provided tools to track inventory
• Work with software and hardware vendors to resolve issues
• Use ticketing system and communicate face to face to resolve the needs of the organization
• Be an active participant in a support group with evolving responsibilities in a face paced environment.

Join our talented team at NREC where you will have a direct impact on operations and meaningful projects as you collaborate with experts and build your career helping solve industrial and government challenges and deploying technology to real world operations.

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.