IT Support Specialist: Windows & Mac (Remote & On-Site)

Carnival; Honolulu (HI); On-site; USD 41,328 - 42,705; Full time

Job summary

Carnival is seeking an IT Support specialist with MAC and Windows experience to provide tiered support while traveling and supporting multiple platforms. You will handle escalations, manage IT assets, and ensure compliance and vendor engagements across office environments.

Join a team focused on improving processes, deploying new technologies, and delivering user-friendly IT solutions that reduce ticket volumes and improve service levels.

Qualifications

• Bachelor's degree or equivalent in information systems or related field.
• Experience administering and supporting Enterprise Windows environments.
• Strong judgment, problem-solving and decision-making abilities.
• Excellent communication skills and ability to build relationships.
• Ability to translate technical details into real-world impact.

Responsibilities

• Handle tiered tickets and escalations with on-site and remote assistance for Windows, Mac, Linux, iOS, and Android.
• IT Inventory: procure, manage and track IT assets and consumables, contributing to demand planning.
• Ensure audit compliance and oversee vendor engagements, meeting KPIs and SLAs.
• Drive continuous improvement by documenting processes for global adoption and deploying new tech.
• Develop user-centric systems to streamline requests and reduce ticket submissions.

Skills

Windows administration

Troubleshooting

Communication

Problem solving

Tech translation

Education

Bachelor's degree in Information Systems

Job description

Carnival is seeking an IT Support specialist with MAC and Windows experience to provide tiered support while traveling and supporting multiple platforms. You will handle escalations, manage IT assets, and ensure compliance and vendor engagements across office environments.

Join a team focused on improving processes, deploying new technologies, and delivering user-friendly IT solutions that reduce ticket volumes and improve service levels.