IT Support Specialist for Robotics Lab (OT/IT)

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, prescription, dental, and vision insurance

Generous retirement savings program

Tuition benefits

Paid time off and holidays

Access to fitness centers

Free Pittsburgh Regional Transit bus pass

Job summary

Carnegie Mellon University in Pittsburgh is looking for an IT Support Associate to provide first-level support for service requests at the National Robotics Engineering Center. You will work closely with users, offering essential technology support and managing equipment installs.

This role requires a dynamic individual who thrives in a fast-paced environment, promoting collaboration and integrity, with a focus on innovative technology application.

Qualifications

• Experience in handling first level support for service requests.
• Familiarity with managing computer and domain accounts.
• Knowledge of installing computer equipment including monitors.

Responsibilities

• Provide first level support for service requests in lab environments.
• Communicate face-to-face and resolve technology issues.
• Manage support requests with staff and vendors.

Skills

Diagnose hardware and software problems

Customer service skills

Attention to detail

Ability to handle multiple tasks

Education

N/A

Tools

Ticketing systems

Office software

Job description

Carnegie Mellon University in Pittsburgh is looking for an IT Support Associate to provide first-level support for service requests at the National Robotics Engineering Center. You will work closely with users, offering essential technology support and managing equipment installs.

This role requires a dynamic individual who thrives in a fast-paced environment, promoting collaboration and integrity, with a focus on innovative technology application.