IT & OT Support Specialist for Robotics Lab

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

Carnegie Mellon University is seeking an IT Support Associate to contribute to the growth of IT systems at the National Robotics Engineering Center. In this role, you will provide direct support for technological operations and collaborate with experts in a flexible, innovative environment.

Your contributions will involve managing service requests, supporting various technologies, and actively participating in a fast-paced team setting. This position is located in Bakery Square, Pittsburgh, PA.

Join us in making a direct impact on meaningful projects while advancing your career.

Qualifications

• Experience in IT support or a similar role.
• Familiarity with various hardware and software technologies.
• Ability to communicate effectively with team members and users.

Responsibilities

• Handle first level support of service requests.
• Support technology including laptops/desktops and servers.
• Work with software and hardware vendors to resolve issues.

Skills

Problem-solving skills

Customer service orientation

Technical troubleshooting

Collaboration

Tools

Ticketing systems

Inventory tracking software

Job description

Carnegie Mellon University is seeking an IT Support Associate to contribute to the growth of IT systems at the National Robotics Engineering Center. In this role, you will provide direct support for technological operations and collaborate with experts in a flexible, innovative environment.

Your contributions will involve managing service requests, supporting various technologies, and actively participating in a fast-paced team setting. This position is located in Bakery Square, Pittsburgh, PA.

Join us in making a direct impact on meaningful projects while advancing your career.