IT Support Associate — Windows/Mac/Linux Troubleshooter

Software Engineering Institute | Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 24,796 - 34,440; Full time

Job summary

The Software Engineering Institute at Carnegie Mellon University is looking for a talented tier-one technical support person in Pittsburgh. You will provide advanced support across Windows, Mac, and Linux systems, focusing on excellent customer service and troubleshooting.

This full-time position is fixed-term with opportunities for full-time hire. Ideal candidates should have an associate’s degree and up to three years of help desk experience.

Qualifications

• 0-3 years of related experience with help desk and end-user support.
• Willingness to travel and background check required.
• Certifications like CompTIA A+, CompTIA Network+ are advantageous.

Responsibilities

• Diagnosing and resolving technical user problems.
• Installing and configuring system software.
• Providing support for a variety of hardware and software issues.

Skills

Technical troubleshooting

Excellent customer service

Operating system knowledge (Windows, Mac, Linux)

Communication skills

Education

Associate’s degree in a technical field

Bachelor’s degree in Computer Science or related field

Job description

The Software Engineering Institute at Carnegie Mellon University is looking for a talented tier-one technical support person in Pittsburgh. You will provide advanced support across Windows, Mac, and Linux systems, focusing on excellent customer service and troubleshooting.

This full-time position is fixed-term with opportunities for full-time hire. Ideal candidates should have an associate’s degree and up to three years of help desk experience.