Campus IT Support Pro - Desktop & User Help

South College; Cranberry Township (Butler County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College is seeking an IT Helpdesk Technician to support faculty and students across our online and on-campus environments in Cranberry Township.

The role involves documenting requests, resolving desktop and device issues, and maintaining inventory, while delivering clear communication in fast-paced settings. Candidates should have an associate degree or equivalent, 2+ years of IT experience, and familiarity with Windows, macOS, Office, and security tools.

Qualifications

• Associate degree in Computer Science or equivalent experience.
• Minimum 2+ years of IT support experience.
• Experience supporting Microsoft Office, Windows, and macOS environments.
• Knowledge of network security practices and antivirus software.

Responsibilities

• Document incoming helpdesk requests using an internal ticketing system.
• Provide end-user support via remote assistance, in person and telephone.
• Install, repair and maintain desktop and laptop computers, peripherals and related systems.
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Time management

Education

Associate degree in Computer Science

Tools

Microsoft Office

Microsoft Windows

Apple macOS

Antivirus software

Ticketing system

Job description

South College is seeking an IT Helpdesk Technician to support faculty and students across our online and on-campus environments in Cranberry Township.

The role involves documenting requests, resolving desktop and device issues, and maintaining inventory, while delivering clear communication in fast-paced settings. Candidates should have an associate degree or equivalent, 2+ years of IT experience, and familiarity with Windows, macOS, Office, and security tools.