Remote IT Support Specialist - Entry Level

MaziCTools; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Sick Leave

Paid Vacation

Paid Holiday

100% medical premium coverage

Dental and Vision plans

401K/Roth with company match

Quarterly and Yearly Bonus programs

Company Stock after 5 years

Job summary

MaziCTools is looking for a motivated IT Support Associate to join our team in the United States. Candidates will provide excellent customer support by troubleshooting and solving hardware and software issues in real-time.

The role involves installation, maintenance, and support of computer systems, as well as collaborating with vendors to ensure optimal IT operations. Applicants should possess strong communication skills and technical knowledge of PC hardware.

Benefits include paid sick leave, paid vacation, and comprehensive medical coverage.

Qualifications

• Experience with troubleshooting hardware and software issues.
• Ability to understand technical manuals and documentation.
• Flexibility to work outside regular hours as needed.

Responsibilities

• Install, configure, maintain, and upgrade computer hardware and software.
• Troubleshoot and resolve issues with operating systems and applications.
• Maintain network connectivity and manage user accounts.

Skills

Technical knowledge of PC hardware

Communication and interpersonal skills

Problem-solving abilities

Experience with PC hardware installation

Research skills for troubleshooting

Team player with customer-service orientation

Education

Administrative knowledge of Windows and Office

Tools

Microsoft Exchange

Active Directory

ERP systems

Job description

MaziCTools is looking for a motivated IT Support Associate to join our team in the United States. Candidates will provide excellent customer support by troubleshooting and solving hardware and software issues in real-time.

The role involves installation, maintenance, and support of computer systems, as well as collaborating with vendors to ensure optimal IT operations. Applicants should possess strong communication skills and technical knowledge of PC hardware.

Benefits include paid sick leave, paid vacation, and comprehensive medical coverage.