Remote IT Support Associate - Customer-Focused Tech Help

High Street Insurance Partners Inc.

United States

Remote

USD 50,000 - 70,000

Full time

4 days ago

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Benefits offered by this job

Life Insurance

Disability Insurance

Paid Holidays

401k with match

Health/Dental/Vision

Job summary

Highstreet Insurance Partners is seeking an Associate, Technology Support to help run the company’s IT platform and internal customer support from a remote location across the US. You will ensure governance and security processes are followed and collaborate with teams to meet SLAs.

The role emphasizes strong communication, technical skills, and a proactive approach to problem-solving while supporting a growing enterprise.

Qualifications

Bachelor’s degree strongly preferred; 2+ years of Service Desk experience.
Experience using Service Desk Ticketing System and triaging issues.
Experience creating and managing user accounts in Azure AD, Microsoft 365, and Exchange Online.
Strong knowledge of Windows 10/11; Mac OS a plus.
Excellent communication, writing, and documentation skills for knowledgebase.

Responsibilities

Provides first line investigation and diagnosis of end user computing issues via Service Desk system.
Responds to a broad range of IT support requests and fulfills actions or resolutions.
Identifies and diagnoses issues to prevent recurrence and escalates when needed.
Delivers excellent customer service within SLAs and documents solutions.
Builds strong relationships with internal/external users and contributes to knowledgebase.