Associate Customer Support Technician (Fully Remote)

Not Disclosed; United States; Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Holiday and vacation time

Wellness days

Birthday day off

People-focused culture

Job summary

Not Disclosed in the United States is seeking a customer service specialist to respond promptly to inquiries via phone, email, and chat. You will triage, troubleshoot, and document issues to ensure swift resolution.

The role emphasizes a customer-first approach, with benefits including medical, dental, and vision coverage, wellness days, a paid birthday day off, and a people-focused culture that supports professional growth.

Qualifications

• At least 1 year of customer service experience with strong communication skills.
• Comfort with technology, Microsoft applications, and problem-solving.
• Familiarity with support tools like Salesforce, Freshdesk, or Jira is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Triage, troubleshoot, and document customer issues to ensure effective resolution.
• Escalate complex issues to appropriate internal teams while maintaining a customer-first approach.

Skills

Customer service

Communication

Problem-solving

Tech-savvy

Salesforce

Freshdesk

Jira

Tools

Salesforce

Freshdesk

Jira

Job description

• Respond promptly to customer inquiries via phone, email, and chat.
• Triage, troubleshoot, and document customer issues to ensure effective resolution.
• Escalate complex issues to appropriate internal teams while maintaining a customer-first approach.

What we're looking for:

• At least 1 year of customer service experience with strong communication skills.
• Comfort with technology, Microsoft applications, and problem-solving.
• Familiarity with support tools like Salesforce, Freshdesk, or Jira is a plus.

What we offer:

• Medical, dental, and vision coverage, plus holiday and vacation time.
• Health and wellness days and an additional paid day off for your birthday.
• A people-focused culture with opportunities for professional growth.

Not Disclosed

They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.