Remote Support Specialist I - Tech Help & Customer Care

Patterson Companies, Inc.; Illinois; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Job summary

Patterson Companies, Inc. is seeking a Support Specialist I who will respond to inbound and outbound calls to provide technical support for software, services, peripherals, and equipment. You will document inquiries in CRM, escalate issues as needed, and maintain high customer engagement from a remote setting in IL.

The role requires strong communication skills, ability to multi-task, and adherence to company policies. Training and growth opportunities are provided in a people-first culture.

Qualifications

• High School Diploma or equivalent.
• 1 year customer service experience.
• 1 year experience with CRM, POS, or similar systems with basic troubleshooting.
• 2 years experience with Microsoft operating systems and Microsoft Office applications.

Responsibilities

• Respond to inbound/outbound calls to provide technical support.
• Document inquiries, steps taken, resources used, and status in CRM.
• Escalate issues as needed following procedures.
• Maintain technical proficiency through ongoing education.
• Meet or exceed department performance metrics.

Skills

Customer service

Communication

Multi-tasking

Time management

Data handling

Education

High School Diploma

Associate's Degree

Tools

CRM systems

POS systems

Windows OS

Excel

Outlook

Word

PowerPoint

Job description

Patterson Companies, Inc. is seeking a Support Specialist I who will respond to inbound and outbound calls to provide technical support for software, services, peripherals, and equipment. You will document inquiries in CRM, escalate issues as needed, and maintain high customer engagement from a remote setting in IL.

The role requires strong communication skills, ability to multi-task, and adherence to company policies. Training and growth opportunities are provided in a people-first culture.