Remote IT Support Technician for Financial Services

Steward Partners; Florham Park (NJ); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Steward Partners Global Advisory is seeking a Support Technician to be the main point of contact for employees’ technology needs, providing thorough troubleshooting and timely ticket resolution across systems and platforms in a fast-moving environment.

Based in the greater New Jersey area, the role covers on-site support, onboarding new users, deploying equipment, and collaborating with the Technology department on ongoing projects. Remote work is available when business demands allow.

Qualifications

• Experience with Ticket tracking systems (JIRA, ConnectWise, ZenDesk, etc.).
• Experience with remote support software (ScreenConnect/CW Control, LogMein, etc.).
• Experience with device management (InTune, LabTech/CW Automate, N-Able, etc.).
• Experience with Enterprise email (Microsoft 365, Exchange).
• Experience with Microsoft servers/services (Azure AD, Active Directory, Group Policy, SharePoint).
• Experience with SSO environments (Okta, Azure, etc.).
• Experience with Networking (TCP/IP, IPSEC VPNs, DNS, firewalls/NAT, VOIP).
• Experience with Windows 10/11 (installation, configuration, management).
• Strong knowledge of financial industry with Compliance and Regulatory requirements.

Responsibilities

• Support a growing user base’s software and hardware troubleshooting requests coming via multiple channels.
• Review, monitor, upgrade, and secure computers, phones, and networks.
• Help on site resources deploy new equipment, onboard new users, and open new office locations remotely.
• Triage support requests and route to internal departments or external vendors/SaaS providers as needed or for escalation.
• Perform password resets, entitlement/permission management, user account creation/terminations.
• Create documentation for self-service support, “day one” questions, and efficiency improvements.
• Assist with user training for technology platforms and workflows.
• Work with the Technology department on ongoing projects and implementations.

Skills

Ticketing systems

Remote support

Device management

Microsoft 365

Azure AD

Group Policy

SharePoint

SSO

Networking

Windows 10/11

Tools

ScreenConnect

CW Control

LogMeIn

InTune

CW Automate

N-Able

Job description

Steward Partners Global Advisory is seeking a Support Technician to be the main point of contact for employees’ technology needs, providing thorough troubleshooting and timely ticket resolution across systems and platforms in a fast-moving environment.

Based in the greater New Jersey area, the role covers on-site support, onboarding new users, deploying equipment, and collaborating with the Technology department on ongoing projects. Remote work is available when business demands allow.