Infrastructure Support Specialist | Automotive & Retail US Security & IT (Fully Remote)

Jobgether SRL; United States; Remote; USD 55,000 - 89,000; Full time

Job summary

Jobgether SRL is seeking a skilled remote technical support specialist to deliver high-quality, client-focused assistance across the United States. You will diagnose issues, coordinate repairs, and resolve tickets quickly while maintaining customer satisfaction.

This fully remote role requires strong knowledge of Windows, Linux, networking basics, and SLAs. You will collaborate with teams to improve processes and leverage learning resources to support a diverse client base.

Qualifications

• 3+ years in customer-facing technical support or infra support.
• Knowledge of Windows, Linux, TCP/IP, DNS, VPNs, routing, and firewalls.
• Experience working remotely with SLA-driven tickets.

Responsibilities

• Deliver remote technical support with timely resolution and customer satisfaction.
• Diagnose and coordinate repairs for servers, desktops, printers, scanners, RF devices, POS equipment, and peripherals.
• Manage support tickets, document activities, and escalate per SLAs.
• Collaborate with teams for continuous improvement and knowledge sharing.

Skills

Customer-facing support

Hardware support

Infrastructure support

Tools

Windows

Linux

TCP/IP

Job description

• Deliver responsive, high-quality remote technical support with a focus on timely resolution and customer satisfaction.
• Diagnose and coordinate repairs for servers, desktops, printers, scanners, RF devices, POS equipment, and connected peripherals.
• Manage support tickets, document activities, and escalate issues according to SLAs.

Requirements:

• At least three years of customer-facing technical support, hardware support, or infrastructure support experience.
• Working knowledge of Microsoft Windows, Linux fundamentals, TCP/IP, DNS, VPNs, routing, and firewalls.
• Strong analytical, communication, and prioritization skills to manage multiple requests in a remote environment.
• Annual salary of $55,000–$89,000 with comprehensive health and wellness benefits.
• Fully remote work with flexibility to operate from anywhere within the United States.
• Career development through LinkedIn Learning, mentoring programs, and internal mobility opportunities.

Jobgether

This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.