Remote IT Support Analyst (Windows, M365 & Mac)

Belcan; Cincinnati (OH); Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k)

Education assistance

Paid time off

Job summary

Belcan is seeking an IT Support Analyst to serve as a front-line technology resource. You will respond to questions and troubleshoot issues via phone, email, and ticketing systems while maintaining a customer-focused approach and strong communication skills.

The role requires hands-on experience with Windows Desktop/Server, Mac OS, and Microsoft 365, plus the ability to work independently in a remote team. Travel about one week per year is expected as needed.

Qualifications

• Hands-on experience with Windows Desktop/Server, Microsoft 365, and Mac OS is required.
• Excellent oral and written communication with customer focus.
• Ability to troubleshoot, ask questions, determine root cause, and resolve problems.
• Ability to work independently and as part of a remote team.
• Strong attention to detail and willingness to learn new technologies.

Responsibilities

• Respond to customer technology questions and issues via phone, email, and ticketing systems.
• Provide friendly, responsive service while troubleshooting and resolving issues.
• Ask effective questions, listen, identify root causes, and determine solutions.
• Follow policies to support governance and compliance requirements.
• Document issues, resolutions, and info in ticketing systems.
• Provide feedback to improve processes and customer experience.
• Identify and help mitigate potential risks for the company and customers.
• Troubleshoot desktop, network, and peripheral issues, including LAN connectivity.
• Support Windows and Mac OS environments, Microsoft 365, and servers.
• Assist with Active Directory, Remote Desktop, antivirus tools, and device setup.
• Support tablets, phones, desktops, printers, and peripherals.
• Use ConnectWise Automate and Zendesk; learn new tools as needed.
• Use Teams and Zoom for conferencing and remote support.
• Work independently while collaborating in a fast-paced remote team.
• Continuously develop technical knowledge for evolving needs.
• Travel approximately one week per year as needed.

Skills

Windows

Microsoft 365

Mac OS

Customer service

Troubleshooting

Communication

Remote teamwork

Detail-oriented

Learning mindset

Education

High school diploma

Tools

ConnectWise Automate

Zendesk

Zoom

Microsoft Teams

Remote Desktop

Active Directory

DNS

DHCP

Job description

Belcan is seeking an IT Support Analyst to serve as a front-line technology resource. You will respond to questions and troubleshoot issues via phone, email, and ticketing systems while maintaining a customer-focused approach and strong communication skills.

The role requires hands-on experience with Windows Desktop/Server, Mac OS, and Microsoft 365, plus the ability to work independently in a remote team. Travel about one week per year is expected as needed.