Cloud-First IT Support Engineer
Next Perimeter
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Benefits offered by this job
Job summary
Next Perimeter is seeking an in-office IT support technician to handle incoming user calls, diagnose problems, and log tickets in our system. You will provide remote support for Windows and Mac environments, including Microsoft 365, and perform thorough diagnostics to root out issues and prevent recurrences.
You will collaborate with cross-functional teams on timelines and requirements, assist with email and password resets, and document configurations for future reference.
Qualifications
- Experience configuring, troubleshooting, and supporting hardware and software.
- Strong written and verbal communication; able to explain technical concepts to non-technical stakeholders.
- Willingness to travel to client sites as needed.
Responsibilities
- Answer incoming calls from users, diagnose issues, and log tickets in the ticketing system.
- Provide remote support for Windows and Mac, including Microsoft 365 products.
- Conduct system diagnostics to identify root causes and prevent repeats.
- Assist with email issues and password resets; document solutions and configurations.
- Coordinate with cross-functional teams on deliverables and timelines; maintain accurate records.
Skills
Education
Tools
Job description
Next Perimeter is seeking an in-office IT support technician to handle incoming user calls, diagnose problems, and log tickets in our system. You will provide remote support for Windows and Mac environments, including Microsoft 365, and perform thorough diagnostics to root out issues and prevent recurrences.
You will collaborate with cross-functional teams on timelines and requirements, assist with email and password resets, and document configurations for future reference.
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