Tech Support Analyst: Fast, Secure IT Help & Growth

Confidential; United States; À distance; USD 41 000 - 50 000; Plein temps

Avantages offerts par ce poste

Comprehensive healthcare

Retirement plans

PTO

Paid parental leave

Professional development

Résumé du poste

Confidential is seeking a helpdesk professional in the United States to be the first point of contact for employees needing technical support. The role blends hands-on troubleshooting with security awareness to protect IT systems.

You will handle incidents across hardware, software, Windows, network, and access issues, manage a high volume of tickets in ServiceNow, and contribute to security by escalating potential threats. Competitive hourly pay and benefits are provided.

Qualifications

• Experience delivering technical support to employees or customers.
• Ability to troubleshoot hardware, software, Windows, network, and access issues.
• Understanding of security best practices and threat awareness.

Responsabilités

• Serve as the first point of contact for employees needing technical support.
• Resolve incidents involving hardware, software, Windows, network, and access issues.
• Manage high-volume tickets in ServiceNow and hit at least 85% first-contact resolution.
• Apply security best practices and elevate potential threats to the InfoSec team.

Connaissances

Technical support

Troubleshooting

Security awareness

Customer service

Incident management

Outils

ServiceNow

Description du poste

Confidential is seeking a helpdesk professional in the United States to be the first point of contact for employees needing technical support. The role blends hands-on troubleshooting with security awareness to protect IT systems.

You will handle incidents across hardware, software, Windows, network, and access issues, manage a high volume of tickets in ServiceNow, and contribute to security by escalating potential threats. Competitive hourly pay and benefits are provided.