On-Site IT Support Technician - Network & End-User Expert

Cary-Grove Chamber of Commerce

Cary (IL)

Hybrid

USD 58,000 - 72,000

Full time

13 hours ago

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Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

StratusComm is seeking an IT Support Technician to deliver advanced, on-site and remote technical support for diverse client environments in Cary, IL. You will autonomously diagnose and resolve complex issues across desktops, networks, servers, and core operating systems, ensuring minimal downtime and high-quality service delivery.

The role requires 2–4 years of hands-on IT experience in an MSP or fast-paced corporate IT setting, with strong Windows client OS skills and MS 365/Google Workspace

Qualifications

2–4 years of hands-on IT experience in MSP or fast-paced corporate IT environment.
Strong proficiency with Windows client OS (Windows 10/11) and familiarity with macOS environments.
Deep knowledge of desktop, laptop, and peripheral hardware; printers and related devices.

Responsibilities

Provide IT support to clients by monitoring support queues and troubleshooting issues.
Perform on-site visits to client locations within a geographic area.
Own service tickets from triage to resolution and communicate status to end-users.

Skills

Troubleshooting

On-site support

Remote support

Ticketing systems

Documentation

Communication

Time management

Education

Associate/Bachelor in IT

Tools

Windows Server & Client

Microsoft 365

Google Workspace

LAN/WAN basics

Job description

The role requires 2–4 years of hands-on IT experience in an MSP or fast-paced corporate IT setting, with strong Windows client OS skills and MS 365/Google Workspace

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