Field IT Support Technician - On-Site & Networking Pro

HOLA Northern Illinois

Mount Vision (NY)

On-site

USD 45,000 - 60,000

Full time

1 hour ago

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Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Retirement plan

Vision insurance

Job summary

StratusComm seeks an Information Technology Support Technician to deliver advanced technical support both remotely and on‑site to clients. You will autonomously diagnose, troubleshoot, and resolve complex issues across desktop, network, and server infrastructure to ensure minimal downtime.

The role involves hands‑on work, field visits within Cary, IL, and close collaboration with senior technicians and vendors. A strong foundation in Windows 11, Microsoft 365, and network protocols is essential.

Qualifications

2–4 years of hands‑on information technology experience in an MSP or fast‑paced corporate IT environment.
Windows Client operating systems (Windows 11) deployment/configuration/troubleshooting.
Familiarity with macOS environments and desktop/laptop hardware.
Deep knowledge of TCP/IP, DNS, DHCP, VPN, and firewall rules.
Experience with managed switches, VLANs, routing, and wireless networks.
Hands‑on experience administering Microsoft 365 and Google (Email, Drive), user management, and licensing.
Participation in IT infrastructure projects such as migrations, server decommissioning, and related work.
Knowledge of security stack: email security, antivirus, EDR, DNS filtering, and best practices.

Responsibilities

Queue Management & Support: Troubleshoot and resolve complex hardware, software, and OS issues; escalate as needed.
On-Site Field Visits: Conduct on-site visits within the geographic region for hands‑on intervention.
End‑to‑End Ticket Ownership: Triage and own incidents from triage to resolution and closure.
Client Communication: Provide clear, professional updates to contacts and end-users.
Physical Network Infrastructure: Install and maintain cabling, AP deployment, and basic rack organization.
Deployment & SOPs: Define and implement standard installation/config procedures for client hardware and software.
Knowledge Management: Create and maintain troubleshooting guides, diagrams, and SOPs.
Collaborative Escalations & Projects: Partner with clients, senior techs and vendors on IT projects.
Technical Mentorship: Provide guidance and assistance to teammates for escalated issues.
Client Account Representation: Act as primary technical contact for StratusComm client accounts.
Time recording: Record time, work performed, and documentation in the ticketing system.