Information Technology Technician

KTek Resourcing LLC; Chicago (IL); On-site; USD 48,000 - 72,000; Full time

Job summary

KTek Resourcing LLC in Chicago, IL is seeking an OTS Technician / IT Technician to provide onsite support, troubleshoot hardware and software, and maintain end-user technology for a professional environment. The role requires desktop support, workstation setup, Windows troubleshooting, network connectivity, Active Directory, and Microsoft 365 assistance, with strong communication and customer service.

This contract on-site position emphasizes reliable operation of IT equipment, incident

Qualifications

• Hands-on IT support and desktop support experience.
• Windows 10/11 and hardware troubleshooting proficiency.
• Basic networking concepts (TCP/IP, DNS, DHCP, LAN, Wi-Fi).
• Workstation deployment and IT equipment setup experience.
• Familiarity with ticketing systems (ServiceNow, Jira Service Management).
• Strong troubleshooting, communication, and customer service skills.
• Onsite in Chicago, IL with ability to lift/move equipment.

Responsibilities

• Provide onsite technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot Windows OS and standard apps.
• Diagnose hardware, software, network, and login issues.
• Set up and deploy new workstations and devices.
• Assist with imaging, software installation, patches, and updates.
• Troubleshoot LAN, Wi-Fi, VPN and connectivity problems.
• Support Microsoft 365 apps and end-user productivity tools.
• Assist with AD/Microsoft Entra ID user accounts and password resets.
• Maintain IT asset inventory and document hardware replacements.
• Log, prioritize, and track incidents via an IT ticketing system.
• Escalate complex issues to appropriate IT teams.
• Follow security policies and SOPs; provide clear end-user communication.

Skills

Desktop and Deskside Support

IT Hardware Installation

Windows 10/11 Support

Network Connectivity Troubleshooting

Active Directory / User Account

Incident and Ticket Management

Customer Service

Onsite Technical Support

Education

CompTIA A+

Microsoft Certifications

Tools

ServiceNow

Jira Service Management

Job description

Location: Chicago, IL (35 West Wacker, Chicago, IL)

Job Type: Contract

Work Arrangement: Onsite

Job Summary

We are seeking a skilled and customer-focused OTS Technician / IT Technician to provide onsite technical support, troubleshoot hardware and software issues, maintain IT equipment, and ensure the smooth operation of end-user technology systems. The ideal candidate will have hands-on experience with desktop support, workstation setup, hardware installation, network connectivity, and troubleshooting technical issues in a professional environment.

The technician will work closely with end users and IT teams to resolve technical problems, support daily IT operations, and maintain reliable technology infrastructure.

Key Responsibilities

• Provide onsite technical support for desktops, laptops, monitors, printers, peripherals, and other IT equipment.
• Install, configure, upgrade, and troubleshoot Windows operating systems and standard business applications.
• Diagnose and resolve hardware, software, network connectivity, and login-related issues.
• Set up and deploy new workstations, laptops, docking stations, and other end-user devices.
• Assist with device imaging, software installation, patching, and system updates.
• Troubleshoot LAN, Wi-Fi, VPN, and basic connectivity issues.
• Support Microsoft 365 applications, Outlook, Teams, and other enterprise productivity tools.
• Assist with Active Directory or Microsoft Entra ID user accounts, password resets, and access-related issues.
• Maintain IT asset inventory, track equipment assignments, and document hardware replacements.
• Log, prioritize, track, and resolve incidents and service requests using an IT ticketing system.
• Escalate complex technical issues to the appropriate support or infrastructure teams.
• Follow IT security policies, data protection procedures, and standard operating procedures.
• Provide professional customer service and clear communication to end users.

Required Qualifications

• Hands-on experience in IT support, desktop support, field services, or technical support.
• Knowledge of Windows 10/11, computer hardware, peripherals, and software troubleshooting.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
• Experience with workstation deployment, software installation, and IT equipment setup.
• Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or similar tools.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work onsite in Chicago, IL.
• Ability to lift and move IT equipment as required, with or without reasonable accommodation.

Preferred Qualifications

• Experience supporting enterprise or corporate IT environments.
• Familiarity with Microsoft 365, Active Directory, Microsoft Entra ID, and endpoint management tools.
• Experience with hardware refreshes, device migrations, desktop imaging, and asset management.
• CompTIA A+, Network+, Microsoft certifications, or equivalent hands-on experience.
• Previous experience providing deskside support or onsite field technician services.

Key Skills

• Desktop and Deskside Support
• IT Hardware Installation and Troubleshooting
• Windows 10/11 Support
• Laptop and Workstation Deployment
• Network Connectivity Troubleshooting
• Microsoft 365 Support
• Printer and Peripheral Support
• Active Directory / User Account Support
• IT Asset Management
• Incident and Ticket Management
• Customer Service and End-User Support

Ideal Candidate

The ideal candidate is dependable, technically proficient, customer-oriented, and comfortable working in an onsite IT support environment. They should be able to troubleshoot common technical issues independently, manage multiple service requests, and collaborate effectively with the broader IT team.