Remote IT Service Desk Technician – Support & Systems

Forbright Bank; Chevy Chase (MD); Hybrid; USD 70,000 - 77,000; Full time

Benefits offered by this job

Health, dental, vision plans

4 weeks PTO

401k + company match

Metro SmartTrip benefits

Remote or hybrid (4 days in-office)

Incentives for solar, EVs, biking

Subscriptions to Veterans Compost, Bik

Top Workplaces award

Job summary

Forbright Bank is seeking a Service Desk Technician in Chevy Chase, MD, to deliver quality, timely technical support to bank staff and assist the IT team with daily checks, ticketing, patch management, on-call support, and inventory tracking.

The role involves administering Microsoft systems (AD, Office 365, Azure, MDM), supporting desktop and software, and coordinating onboarding/offboarding processes in a fast-paced environment.

Qualifications

• High School Diploma required; Bachelor's Degree in an Information Technology field preferred.
• Minimum of 2 years of experience in a Help Desk/Customer Service role required.
• Networking certifications such as A+, MCP, Network+ preferred.
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel).
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Outstanding problem-solving and time management skills.
• Self-motivated, self-directed, and results-oriented.
• Adaptable and able to multitask in a fast-paced environment.
• Can work independently and within a team; solution-oriented with a collaborative approach.

Responsibilities

• Execute across all IT department operational activities.
• Support the strategic direction and design of technology, infrastructure, software, and networking systems.
• Administer Microsoft systems, including cloud-based systems, AD, Office365, Azure, and Mobile MDM.
• Provide help desk support including ticket management.
• Primary resource for desktop and application software support.
• Lead Technicians for daily systems checklists.
• Administer and maintain systems imaging.
• On-call support.
• Managing new hire and departure processes.
• Manage all inventory tracking (desktop related).
• Support for audio/video conferencing.
• Perform other duties as assigned.

Skills

Customer Service

Excellent Communication

Time Management

Team Collaboration

Self-motivation

Detail-oriented

Multitasking

Education

High School Diploma

Bachelor's degree in IT or related field

Tools

Office 365

Azure

MDM

Job description

Forbright Bank is seeking a Service Desk Technician in Chevy Chase, MD, to deliver quality, timely technical support to bank staff and assist the IT team with daily checks, ticketing, patch management, on-call support, and inventory tracking.

The role involves administering Microsoft systems (AD, Office 365, Azure, MDM), supporting desktop and software, and coordinating onboarding/offboarding processes in a fast-paced environment.