Remote Service Desk Technician (Level I/II) - IT Support Pro

Mount Mary University; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

Dynamic Solutions Technology, LLC (DST) is seeking a Service Desk Technician (Level I/II) to support a Federal Government customer in Washington DC. This exempt remote role provides frontline IT support for desktops, laptops, and peripherals, with focus on security baselines and account access control.

The position requires 2–4 years of help desk experience, a BS in IT or related field, and CompTIA A+ or higher.

Qualifications

• 2-4 years minimum Help Desk Administration experience.
• Ability to exercise discretion when evaluating client systems, security, and network.
• Demonstrates creativity and latitude in troubleshooting and problem solving.

Responsibilities

• Provide first-line technical support for desktops, laptops, and peripherals.
• Manage user accounts, passwords, and access requests per security policies.
• Troubleshoot hardware, software, OS, network, and peripheral issues.
• Install, configure, and maintain workstation hardware and software.
• Ensure workstation configurations meet security baselines and standards.
• Receive and process support requests via ServiceNow and other channels.
• Diagnose issues, assign priorities, and escalate as needed.
• Document troubleshooting steps and update SLAs and KB articles.
• Collaborate with development teams to reproduce issues in test environments.
• Assist with Windows deployment, imaging, and provisioning.
• Evaluate user requirements to recommend IT solutions.
• Provide end-user training to improve productivity.

Skills

Help Desk

Windows OS

Network Troubleshooting

Security & access management

Documentation

Education

Bachelor's degree in Information Technology

CompTIA A+ certification

Tools

ServiceNow

Remote support tools

Job description

Dynamic Solutions Technology, LLC (DST) is seeking a Service Desk Technician (Level I/II) to support a Federal Government customer in Washington DC. This exempt remote role provides frontline IT support for desktops, laptops, and peripherals, with focus on security baselines and account access control.

The position requires 2–4 years of help desk experience, a BS in IT or related field, and CompTIA A+ or higher.