IT Support Specialist — Enterprise Helpdesk & Citrix Expert

Trustar Bank; McLean (VA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Trustar Bank is seeking an experienced IT Support Specialist to provide Tier 1 support and resolve issues across Windows devices, networks, and Citrix environments. You will handle escalated tickets, coordinate with vendors, and maintain endpoint security and software, including Office 365 and Intune.

The role emphasizes customer-focused service, adherence to security policies, and proactive problem solving in a fast-paced, in-office setting in the greater DC area.

Qualifications

• Bachelor’s Degree in Information Technology or related field.
• Five or more years of IT field experience in corporate environment.
• Proficiencies in Citrix VDI, Windows Server, Exchange Server, and VoIP systems.
• Familiar with PC and peripheral installation and repairs.
• Knowledge of Active Directory and Group Policies; experience with Citrix VDI.
• Understanding of building systems.
• Knowledge of Microsoft Office, Office 365, Remote Desktop, Ethernet, Adobe/Acrobat.
• Strong interpersonal, multitasking, and independent work skills.
• Excellent written and verbal communication; MS Word/Excel proficiency.

Responsibilities

• Resolve escalated Tier 1 service desk tickets.
• Open and manage service tickets with 3rd party vendors.
• Troubleshoot hardware, software, network, and application issues.
• Support Windows laptops, desktops, and mobile devices.
• Manage printers, scanners, docking stations, and peripherals.
• Monitor and manage endpoint performance and security.

Skills

Active Directory

Group Policies

Citrix VDI

Windows Server

Exchange Server

VoIP

Office 365

Remote Desktop

MS Office

Education

Bachelor's Degree in Information Technology

Tools

Citrix Virtual Apps and Desktops

Microsoft Intune

ManageEngine Endpoint Central

Job description

Trustar Bank is seeking an experienced IT Support Specialist to provide Tier 1 support and resolve issues across Windows devices, networks, and Citrix environments. You will handle escalated tickets, coordinate with vendors, and maintain endpoint security and software, including Office 365 and Intune.

The role emphasizes customer-focused service, adherence to security policies, and proactive problem solving in a fast-paced, in-office setting in the greater DC area.