Remote IT Service Desk Specialist

StrongMind; Chandler (AZ); Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Unlimited PTO

Well-being programs

Holiday week off

Gym on-site (where available)

Job summary

StrongMind is a remote-first education technology company providing staff IT support across the organization. You will ensure reliable, secure end-user environments and respond to staff IT issues with a user-first mindset.

Responsibilities include account management, device imaging, onboarding support, and contributing to documentation and process improvements, while collaborating with IT operations and staff to maintain system stability.

Qualifications

• 1+ years of experience in a Help Desk position or relevant experience.
• Certifications such as CompTIA A+, Network+, or Security+ are a strong plus
• PowerShell, Python, Bash
• Windows, Mac, ChromeOS
• Imaging and deployment tools

Responsibilities

• Provide both in-person and remote technical guidance and support for staff
• Manage the creation, activation, and deactivation of staff user accounts
• Configure and image computer systems
• Set up technology for onboarding new employees
• Perform special projects related to IT support
• Troubleshoot and recommend improvements to system performance and reliability
• Use scripts and applications in PowerShell, Python, bash, and other standard languages
• Follow installation and configuration procedures, standards, and SOPs
• Work as a member of the operations team to ensure technology environment stability and cohesion
• Perform analysis and follow structured approaches to issue resolution

Skills

PowerShell

Python

Bash

Windows OS

Mac OS

ChromeOS

Networking

Tools

Imaging & deployment tools

Job description

StrongMind is a remote-first education technology company providing staff IT support across the organization. You will ensure reliable, secure end-user environments and respond to staff IT issues with a user-first mindset.

Responsibilities include account management, device imaging, onboarding support, and contributing to documentation and process improvements, while collaborating with IT operations and staff to maintain system stability.