Remote Education Support Specialist

Great Minds; United States; Remote; USD 45,000 - 48,000; Full time

Job summary

Great Minds is seeking a Remote Customer Support Representative to act as a trusted partner for customers and internal teams, delivering high-quality support, resolving complex issues, and ensuring a seamless customer experience. This role emphasizes pre- and post-sales support, relationship management, and cross-functional collaboration.

The ideal candidate has 3+ years in a fast-paced environment, strong communication, and proficiency with Salesforce and Microsoft Office.

Qualifications

• 3 years of customer service in a fast-paced, high-volume environment.
• Strong analytical and reporting skills with Salesforce CRM.
• Excellent communication, organization, and time-management skills.
• Self-motivated, proactive, and adaptable to evolving priorities.

Responsibilities

• Serve as the primary point of contact for customer inquiries related to orders and product information.
• Coordinate issue resolution with Logistics, Print Operations, and Sales to ensure timely delivery.
• Monitor support trends to identify recurring issues and suggest process improvements.
• Partner with Operations, Sales, and Program teams to support accounts and improve workflows.
• Contribute to SOPs, email templates, and knowledge base documentation.
• Maintain accurate customer interaction records in Salesforce CRM.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School Diploma

Tools

Salesforce CRM

Microsoft Office

Smartsheet

SharePoint

NetSuite

Job description

Great Minds is seeking a Remote Customer Support Representative to act as a trusted partner for customers and internal teams, delivering high-quality support, resolving complex issues, and ensuring a seamless customer experience. This role emphasizes pre- and post-sales support, relationship management, and cross-functional collaboration.

The ideal candidate has 3+ years in a fast-paced environment, strong communication, and proficiency with Salesforce and Microsoft Office.