Remote IT Product Support Specialist (Salesforce)

Great Minds; Washington (District of Columbia); On-site; USD 69,000 - 77,000; Full time

Job summary

Great Minds is seeking an IT Product Support Specialist to join a dynamic Service Desk team, providing front-line support for enterprise applications such as Salesforce, NetSuite, and Dayforce. You will troubleshoot issues, document solutions, and collaborate with IT and business owners to ensure SLAs are met.

This role covers multiple business units, including Sales, Finance, HR, and Operations, with emphasis on Tier 1 and Tier 2 support.

Qualifications

• 3+ years in IT support or Service Desk roles preferred
• Experience with Salesforce and NetSuite administrations a plus
• Familiarity with Jira Service Desk or ServiceNow
• Knowledge of Dayforce, DocuSign and Google Workspace helpful

Responsibilities

• Provide 1st- and 2nd-level support for Salesforce, NetSuite, Dayforce and other business apps
• Troubleshoot login, data entry, reports and workflow issues and document solutions
• Escalate bugs or configuration issues to admins or vendors as needed
• Create user-facing documentation and FAQs in the IT knowledge base

Skills

IT support

Business systems

Customer service

Troubleshooting

Documentation

Education

Bachelor's degree in information systems

Tools

Salesforce

NetSuite

Jira Service Desk

ServiceNow

Dayforce

DocuSign

Google Workspace

Job description

Great Minds is seeking an IT Product Support Specialist to join a dynamic Service Desk team, providing front-line support for enterprise applications such as Salesforce, NetSuite, and Dayforce. You will troubleshoot issues, document solutions, and collaborate with IT and business owners to ensure SLAs are met.

This role covers multiple business units, including Sales, Finance, HR, and Operations, with emphasis on Tier 1 and Tier 2 support.