System Engineer

Ian Joseph & Associates; Dayton (OH); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Ian Joseph & Associates is seeking an IT professional to administer, troubleshoot, and improve client environments across the Microsoft 365, Windows Server, and related infrastructure. This role supports service desk, infrastructure, cybersecurity operations, and automation while contributing to project work.

The ideal candidate has 3–5 years of Microsoft 365 administration experience and strong documentation and problem-solving skills, with a focus on cross-functional teamwork and ongoing

Formación

• 3–5 years of Microsoft 365 administration, systems administration, or related roles.
• Experience with AD, email, collaboration, and identity management.
• Strong documentation, accountability, and structured problem-solving required.

Responsabilidades

• Administer, maintain, and troubleshoot services within the Microsoft ecosystem.
• Own and resolve deployment projects and complex escalations.
• Plan, execute, and participate in migrations, changes, and onboarding projects.
• Identify repetitive work and implement standardization and automation.

Conocimientos

Cross-team collaboration

Structured problem solving

Documentation

Project participation

Herramientas

Active Directory

Group Policy

Windows Server

Microsoft 365

Entra ID

Exchange Online

SharePoint

Intune

Hyper‑V/VMware

Descripción del empleo

This role administers, troubleshoots, standardizes, and improves client environments while serving as a cross‑functional technical resource for Service Desk, Infrastructure, Microsoft 365 and Cybersecurity operations. It combines advanced client support and complex escalations, systems and platform administration, Microsoft 365 migrations and tenant changes, project participation, cybersecurity operations assistance, documentation, technical standards, automation, and operational improvement. The position also helps develop Remote Support personnel and creates redundancy and broader organizational capability. The ideal candidate enjoys variety, works well across teams, and can build both broad capability and deeper expertise in one or more technical areas.

Responsibilities

• Administer, maintain, and troubleshoot services within the Microsoft ecosystem, including Microsoft Windows Server, Microsoft Windows desktop, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, and approved tenant settings as well as supported virtualization platforms including Hyper‑V and VMware, supported backup platforms, identity platforms, network infrastructure and assigned cybersecurity tools.
• Own and resolve deployment projects and complex escalated client issues involving Microsoft 365, servers, endpoints, identity and access, applications, networking, wireless, firewalls, VPN, and performance; perform structured, linear investigation, communicate status, document findings in the company’s documentation tool, and coordinate resolution with appropriate vendors or other senior technical resources when required.
• Plan, execute, and participate in Microsoft 365 migrations, tenant changes, configuration improvements, standardization initiatives, and network infrastructure, cybersecurity, and client onboarding projects, including discovery, preparation, implementation, testing, documentation, and operational handoff.
• Identify repetitive or error‑prone work and implement approved standardization, scripting, workflow automation, and responsible AI improvements with appropriate testing, monitoring, documentation, maintenance, security, and operational ownership.

Qualifications

• A minimum of three to five3-5 years of progressive experience in Microsoft 365 administration, systems administration, technical support, networking, infrastructure, cybersecurity operations, managed services, professional services, or a related role. E
• Practical experience with Active Directory, Group Policy, Windows servers, endpoint and device management, identity and permissions, email, collaboration, networking fundamentals, backup & recovery, event monitoring, migrations, documentation, operational handoff, and common troubleshooting methods
• Strong documentation, accountability, follow‑through, curiosity, adaptability, structured problem solving, and project‑participation skills is a mandatory requirement.