IT Help Desk Specialist — Windows, 365 & Networking

L.B. Foster Company; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Job summary

LB Foster Company is seeking an IT Service Desk Specialist to provide frontline support to employees, resolve hardware, software, account access and connectivity issues, and own tickets through resolution. You will troubleshoot Windows devices, Microsoft 365, printers, mobile devices, and network access, document steps, support deployments, onboard/offboard staff, and maintain asset records.

This role requires strong customer service, clear communication, problem solving, teamwork, and

Qualifications

• 1+ year of IT helpdesk or customer service experience.
• Associates degree in IT or related field preferred.
• Hands-on experience with Windows desktop OS, MS 365, printers, and peripherals.
• Knowledge of AD, security groups, access permissions, and basic networking.
• Experience documenting incidents and using a service desk tool.

Responsibilities

• Provide frontline support via phone, web, and in person.
• Troubleshoot Windows devices, MS 365 apps, printers, and network access.
• Own tickets through resolution and document steps taken.
• Escalate issues to appropriate IT teams when needed.
• Configure, deploy, and retire computers and equipment.
• Assist with onboarding/offboarding and account changes.
• Maintain asset inventory records and locations.
• Create and update knowledge articles and procedures.
• Identify recurring issues and propose improvements.
• Support IT projects, deployments, and vendor coordination.
• Follow security procedures and report incidents promptly.
• Use AI tools carefully to assist with troubleshooting and docs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Teamwork

Multitasking

Education

Associates degree in IT

IT certification

Tools

Active Directory

ManageEngine ServiceDesk Plus

Endpoint management tools

Job description

LB Foster Company is seeking an IT Service Desk Specialist to provide frontline support to employees, resolve hardware, software, account access and connectivity issues, and own tickets through resolution. You will troubleshoot Windows devices, Microsoft 365, printers, mobile devices, and network access, document steps, support deployments, onboard/offboard staff, and maintain asset records.

This role requires strong customer service, clear communication, problem solving, teamwork, and