Remote IT Service Desk Agent | End-User Support Champion

Life Time, Inc.; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Fully subsidized membership

Training and development

Paid time off

401(k) with company match

Job summary

Life Time, Inc. is seeking a Service Desk Agent to provide remote support to employees across Life Time locations. You will handle email and phone inquiries, assist with end-user devices, software, and printers, and manage access and request workflows.

The role requires strong communication, problem-solving, and teamwork. A flexible schedule and collaboration with IT teams are essential; Life Time offers comprehensive benefits and opportunities for growth.

Qualifications

• Associate degree or equivalent in business or tech field.
• Flex schedule including evenings/weekends if needed.
• Strong documentation and communication skills required.

Responsibilities

• Address issues with IT Advanced Support and end-users.
• Manage call intakes and emails to the Service Desk.
• Provide support for desktops, OS, applications, hardware and peripherals.
• Complete admin tasks for access and hardware/software requests.

Skills

Analytical thinking

Problem solving

Communication skills

Teamwork

Time management

Education

Associate’s Degree in Business or Technology

Bachelor’s Degree in related field

Tools

Microsoft Office Suite (Excel/Word/PowerPoint)

Job description

Life Time, Inc. is seeking a Service Desk Agent to provide remote support to employees across Life Time locations. You will handle email and phone inquiries, assist with end-user devices, software, and printers, and manage access and request workflows.

The role requires strong communication, problem-solving, and teamwork. A flexible schedule and collaboration with IT teams are essential; Life Time offers comprehensive benefits and opportunities for growth.