Remote IT Service Desk Specialist – Executive & Staff Support

Sun Life Financial; Milwaukee (WI); Remote; USD 62,000 - 84,000; Full time

Benefits offered by this job

Vacation and sick time

Family leave

Medical coverage

Life and AD&D insurance

Disability programs

401(k) match

Stock purchase options

Retirement savings plan

Job summary

Sun Life U.S. is hiring for an IT Service Desk role providing remote support to executives, VPs, Directors, Managers, and staff across the U.S. The position focuses on first-call resolution, with escalation to Tier 2 as needed, and includes administering user accounts and assisting in deployments.

On-site and remote support experience across Windows and Apple environments is valued. The role requires strong communication, a service-oriented attitude, and the ability to work with limited

Qualifications

• 2–4 years’ experience with executive level staff support.
• Technical proficiency in hardware and systems software, including installing hardware and software.
• Strong written and verbal communication for technical and non-technical audiences.
• Apple experience (iPad, iOS, iPhone, MacBook).
• Service-oriented with discretion in handling sensitive technical issues.
• 3+ years of end-user and systems support both on-site and remote (Windows 10/11, Apple iOS, Citrix, MS Exchange, AD).

Responsibilities

• Troubleshoot day-to-day software or hardware problems with desktops and peripherals.
• Provide dedicated technical phone support via IT call center using Amazon Connect.
• Install and support software/hardware, including desktop configurations and printers.
• Troubleshoot Windows 10/11 and future Windows releases for desktops.
• Support Apple/MAC, Android, and tablet products; remote users.
• Maintain current inventory of computers; process purchases.
• Provide network connectivity troubleshooting for computers and printers.

Job description

Sun Life U.S. is hiring for an IT Service Desk role providing remote support to executives, VPs, Directors, Managers, and staff across the U.S. The position focuses on first-call resolution, with escalation to Tier 2 as needed, and includes administering user accounts and assisting in deployments.

On-site and remote support experience across Windows and Apple environments is valued. The role requires strong communication, a service-oriented attitude, and the ability to work with limited