Executive IT Service Desk Specialist (Remote)

sunlife; Milwaukee (WI); Remote; USD 62,000 - 84,000; Full time

Benefits offered by this job

Discretionary annual incentive

Job summary

Sun Life U.S. is seeking an IT Service Desk specialist to provide remote support to staff across the United States, including executives and leadership.

You will triage incidents, perform first-line resolutions, and route complex issues to Tier 2, while assisting with deployments of desktop hardware. The role requires strong customer service, proficiency with Windows 10/11 and Apple devices, and the ability to work with minimal supervision in a fast-paced environment.

Qualifications

• Associate degree or equivalent experience in IT
• Proven experience providing IT service desk support
• Experience with Windows and Apple devices; basic networking knowledge

Responsibilities

• Troubleshoot day-to-day software/hardware issues for desktops and peripherals
• Provide dedicated technical phone support via IT call center (Amazon Connect)
• Install and support software/hardware and desktop configurations
• Troubleshoot Windows 10/11 and future releases
• Support Apple/MAC, Android, and tablet products for remote users
• Maintain inventory of computers and process purchases
• Escalate issues to appropriate IT teams as needed
• Provide AV system support in business environments

Skills

Executive-level support

Customer service

Communication skills

Remote support

On-site support

Education

Associate degree

CS degree

A+, ITIL Foundations

Tools

Windows 10/11

Apple iOS/macOS

Citrix

MS Exchange/AD

Amazon Connect

Job description

Sun Life U.S. is seeking an IT Service Desk specialist to provide remote support to staff across the United States, including executives and leadership.

You will triage incidents, perform first-line resolutions, and route complex issues to Tier 2, while assisting with deployments of desktop hardware. The role requires strong customer service, proficiency with Windows 10/11 and Apple devices, and the ability to work with minimal supervision in a fast-paced environment.