Remote IT Service Desk Agent – End-User Support

lifetime; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully subsidized Life Time membership

Discounts on Life Time products and

401(k) retirement plan with company

Training and professional development

Paid sick leave

Job summary

Life Time is seeking a Service Desk Agent to provide remote IT support to employees across Life Time locations. You will handle email and phone-based help, install and troubleshoot end-user technology, and assist with printer and device setup.

Qualified candidates have an Associate's Degree in Business or Technology (or equivalent), strong communication, and the ability to work independently or in a team within a flexible schedule, including evenings or weekends if needed.

Qualifications

• Requires Associate's Degree in Business or Technology or equivalent experience.
• Polished communication and presentation skills are required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) is expected.

Responsibilities

• Interact with IT teams and end-users to resolve issues.
• Manage call intakes and emails to the Service Desk and communicate with users.
• Provide support for desktop technologies including applications, OS, hardware, and peripherals.
• Complete administrative tasks supporting Life Time request management processes.

Skills

Analytical skills

Problem solving

Communication skills

Documentation skills

Teamwork

Independent work

Microsoft Office

Education

Associate's Degree in Business or Technology

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Life Time is seeking a Service Desk Agent to provide remote IT support to employees across Life Time locations. You will handle email and phone-based help, install and troubleshoot end-user technology, and assist with printer and device setup.

Qualified candidates have an Associate's Degree in Business or Technology (or equivalent), strong communication, and the ability to work independently or in a team within a flexible schedule, including evenings or weekends if needed.