Technology Service Desk Agent

Life Time, Inc.; Chanhassen (MN); Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and  

401(k) retirement savings plan with a

Training and professional development

Paid sick leave

Job summary

Life Time, Inc. is seeking a Service Desk Agent to provide remote service and technical support to employees at Life Time locations via email and phone. You will assist with end-user technology, printer and device installation, and troubleshooting.

The role requires a degree in business/technology or related experience, strong documentation and communication skills, and the ability to work independently or with a team. Evening/weekend flexibility is preferred.

Qualifications

• Associate's Degree in Business or Technology (or related area) or equivalent combinations of education and experience.
• Ability to support a flexible schedule (evening/weekends).
• Good documentation skills.
• Ability to work independently and in a team environment.
• Demonstrated analytical and problem solving skills.
• Polished presentation and communication skills, including proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Provide remote service and technical support to employees via email and phone.
• Install and support end-user technology, printers and devices.
• Manage support requests and communicate with end-users regarding status and resolution.
• Assist in Life Time’s request management processes (access, hardware, software).

Skills

Documentation skills

Analytical problem solving

Communication skills

Education

Associate's Degree in Business or Technology

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

The Life Time Technology team is at the forefront of the evolution of Life Time into a digital-first company, transforming existing experiences and creating brand new ones both online and in our clubs. If you enjoy a fast-paced environment with the latest technologies and have a passion for health and fitness – we should meet. Work is a team effort, and we are a highly motivated, highly collaborative team; we always win or lose together. We invest in our team members and ensure they have the tools and opportunities to learn, grow and thrive. We offer an incredible benefits package, generous club discounts, and a fully subsidized Signature Life Time Membership. Want to Love Your Life? Join our team.

Position Summary

This position provides remote service and technical support to employees at all Life Time locations through email and phone support. Service Desk Agents are often involved in the installation of corporate and club end-user technology, printer and device installation, and troubleshooting.

Job Duties And Responsibilities

• Interacts with the IT Advanced Support, Corporate Support and end-users to address issues
• Manages call intakes and emails to the Service Desk, prioritizes work, and communicates with end-users or their agents regarding support efforts
• Provides support for desktop technologies including, end-user applications, operating systems, hardware, and peripherals
• Completes administrative tasks in support of Life Time’s request management processes (access requests, hardware and software requests)

Position Requirements

• Associate's Degree in Business or Technology (or related area) or equivalent combinations of education and experience
• Must be able to support a flexible schedule (evening and weekend availability if necessary)
• Good documentation skills, including the ability to prepare simple documentation are highly desirable
• Must be able to work both independently and in a team environment
• Must have demonstrated analytical and problem solving skills
• Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint

Preferred Requirements

• Bachelor's Degree in related field
• Relevant certifications

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.