Remote IT Service Desk Agent – End-User Support

Life Time, Inc.; Chanhassen (MN); Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and  

401(k) retirement savings plan with a

Training and professional development

Paid sick leave

Job summary

Life Time, Inc. is seeking a Service Desk Agent to provide remote service and technical support to employees at Life Time locations via email and phone. You will assist with end-user technology, printer and device installation, and troubleshooting.

The role requires a degree in business/technology or related experience, strong documentation and communication skills, and the ability to work independently or with a team. Evening/weekend flexibility is preferred.

Qualifications

• Associate's Degree in Business or Technology (or related area) or equivalent combinations of education and experience.
• Ability to support a flexible schedule (evening/weekends).
• Good documentation skills.
• Ability to work independently and in a team environment.
• Demonstrated analytical and problem solving skills.
• Polished presentation and communication skills, including proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Provide remote service and technical support to employees via email and phone.
• Install and support end-user technology, printers and devices.
• Manage support requests and communicate with end-users regarding status and resolution.
• Assist in Life Time’s request management processes (access, hardware, software).

Skills

Documentation skills

Analytical problem solving

Communication skills

Education

Associate's Degree in Business or Technology

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Life Time, Inc. is seeking a Service Desk Agent to provide remote service and technical support to employees at Life Time locations via email and phone. You will assist with end-user technology, printer and device installation, and troubleshooting.

The role requires a degree in business/technology or related experience, strong documentation and communication skills, and the ability to work independently or with a team. Evening/weekend flexibility is preferred.