Desktop Support Specialist — On‑Site IT & Travel

Senior Lifestyle Corporate Office; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

DailyPay

Job summary

Senior Lifestyle Corporate Office seeks an IT Helpdesk Specialist to provide on-site end-user support across PCs, tablets, cell phones, and printers. You will log work in Service Desk and Intervals, assist with device management, and collaborate with cross-functional teams to resolve issues efficiently.

The role requires an Associate degree in IT (0–3+ years) with strong English communication, familiarity with Active Directory, and ticketing tools.

Qualifications

• Associate degree minimum in IT and relevant certifications preferred.
• Experience with desktop support, hardware/software installation and troubleshooting.
• Strong English communication and customer service skills.
• Knowledge of Service Desk processes and SLA adherence.

Responsibilities

• Provide on-demand phone support to end users via call center.
• Record time spent on tasks in Service Desk and Intervals accurately.
• Resolve telecommunications issues to ensure connectivity.
• Coordinate with vendors for service provisions and issues.
• Offer first-line support and escalate per predefined criteria.
• Follow SLA guidelines and ensure customer satisfaction.
• Assist with on-boarding of new employees and day-one questions.
• Support mobile devices, printers, and copiers as needed.

Skills

Customer service

Time management

Problem-solving

Communication

Teamwork

Education

Associate degree in IT

A+ Certification

Microsoft Certifications

Tools

Service Desk Plus

TeamViewer

Microsoft Office Suite

Avaya

Active Directory

Zoom

eFax

HP/Xerox printers

Job description

Senior Lifestyle Corporate Office seeks an IT Helpdesk Specialist to provide on-site end-user support across PCs, tablets, cell phones, and printers. You will log work in Service Desk and Intervals, assist with device management, and collaborate with cross-functional teams to resolve issues efficiently.

The role requires an Associate degree in IT (0–3+ years) with strong English communication, familiarity with Active Directory, and ticketing tools.