Remote IT Operations Specialist — Automation & Security

Alpaca; New York (NY); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Stock Options

Health Benefits

New Hire Home-Office Setup

Monthly Stipend

Job summary

Alpaca is seeking an experienced IT Operations Specialist to support distributed staff and safeguard our organization. You will own end-to-end IT tasks, from onboarding to patching, across macOS, Windows, and Linux, while improving automation and security.

The role reports to the IT Operations Manager within a fully remote team. You will drive endpoint security, manage MDM tooling, and collaborate with HR and Security to scale onboarding/offboarding, access, and lifecycle processes.

Qualifications

• 6+ years in IT operations / systems engineering—you’ve owned, hardened, and improved systems, not just answered tickets.
• Proven solutions builder: reverse-engineers complex issues, ships durable fixes, and continuously improves what you own.
• Strong across macOS, Windows, and Linux, including device lifecycle.
• Hands-on with at least two MDM solutions: Jamf, Kandji, Intune, or comparable.
• Experience with Google Workspace, 1Password, enterprise SaaS admin, EDR, and SSO / identity workflows.
• Understands Zero Trust environments with good networking concepts to harden access and endpoints.
• Fluent English (written and verbal); strong analytical and collaborative skills.
• Self-starter and fast responder in a fast-paced environment; team player across IT and business partners.

Responsibilities

• Own IT support end-to-end—be the reliable go-to for staff, turning recurring issues into durable fixes and automations.
• Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux.
• Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle).
• Administer MDM platforms (e.g. Jamf, Intune)—including BYOD—harden posture and improve enrollment workflows.
• Own patch management: test, validate, and roll out updates safely across the fleet.
• Deploy and secure endpoints and SaaS access in a Zero Trust environment—tighten controls without hindering business.

Skills

IT operations

Systems engineering

macOS / Windows / Linux

MDM administration

Patch management

Automation scripting

Cloud (GCP / AWS)

IaC (Terraform)

Networking concepts

English communication

Education

Bachelor’s degree in IT or CS

Tools

Jamf

Kandji

Intune

Google Workspace

1Password

EDR

SSO

Terraform

Job description

Alpaca is seeking an experienced IT Operations Specialist to support distributed staff and safeguard our organization. You will own end-to-end IT tasks, from onboarding to patching, across macOS, Windows, and Linux, while improving automation and security.

The role reports to the IT Operations Manager within a fully remote team. You will drive endpoint security, manage MDM tooling, and collaborate with HR and Security to scale onboarding/offboarding, access, and lifecycle processes.