IT Operations Specialist

Alpaca; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-first environment

Job summary

Alpaca is a US-headquartered, global leader in broker infrastructure and open-source APIs. We are seeking an experienced IT Operations Specialist to support distributed staff, ensure security, and drive automation. The role reports to the IT Operations Manager and is fully remote across time zones.

The IT team is 100% distributed. You will own end-to-end IT support, patch management, and device lifecycle while partnering with Security and HR on onboarding, access, and IaC initiatives.

Qualifications

• 6+ years in IT operations or systems engineering with hands-on ownership of systems.
• Strong cross-platform expertise across macOS, Windows, Linux.
• Experience with MDM solutions: Jamf, Kandji or Intune.
• Proven patch management and controlled rollout experience.
• Knowledge of Zero Trust architectures and networking basics.

Responsibilities

• Own IT support end-to-end and implement durable fixes and automations.
• Diagnose and resolve cross-platform issues across macOS, Windows, and Linux.
• Partner with HR and Security on onboarding/offboarding and access controls.
• Administer MDM platforms to harden posture and improve compliance.
• Manage patching, deployments, and IT asset inventory.
• Develop automations and tooling with scripting and APIs.

Skills

IT operations

Multi-OS experience

MDM experience

Patch management

Zero Trust

Scripting

Cloud IaC

English fluency

Tools

Jamf

Intune

Kandji

Job description

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization.

The IT Team is 100% distributed and remote. This role will be reporting directly to the IT Operations Manager.

Things You Get To Do:

• Own IT support end-to-end—be the reliable go-to for staff, while turning recurring issues into durable fixes and automations
• Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux
• Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle)
• Administer MDM platforms (e.g. Jamf, Intune)—including BYOD—harden posture, and improve enrollment and compliance workflows
• Own patch management: test, validate, and roll out updates safely across the fleet
• Deploy and secure endpoints and SaaS access in a Zero Trust environment—tighten controls without blocking the business
• Build and improve automations (scripting, APIs, tools like n8n) for provisioning, access, inventory, and ops workflows
• Manage device setup, software deployment, hardware shipping/receiving, and the firm’s IT asset inventory
• Support change management and procurement; collaborate on cloud/IaC-related IT changes where needed
• Train staff on IT topics and contribute to continuous improvement of systems, docs, and processes
• Participate in weekend on-call (round-robin) and after-hours response as needed
• Other related duties as required

Who You Are (Must-Haves):

• Excited about Alpaca’s mission and what we’re building
• 6+ years in IT operations / systems engineering—you’ve owned, hardened, and improved systems, not just answered tickets
• Proven solutions builder: reverse-engineers complex issues, ships durable fixes, and continuously improves what you own
• Strong across macOS, Windows, and Linux, including device lifecycle
• Hands-on with at least two MDM solutions of the following: Jamf, Kandji, Intune, or comparable enterprise MDM
• Proven patch management experience—including testing, validation, and controlled rollout—not just pushing updates
• Experience with Google Workspace, 1Password, enterprise SaaS admin, EDR, and SSO / identity workflows
• Understands Zero Trust environments with good networking concepts to harden access and endpoints without constraining the business
• Builds and improves automations (scripting, APIs, workflow tools such as n8n); working fluency in at least two programming/scripting languages
• Hands-on with cloud (GCP and/or AWS) and IaC (e.g. Terraform)—comfortable in IaC-first environments
• Self-starter and fast responder in a fast-paced environment; clear communicator and team player across the IT team and other teams (business partners)
• Based for Eastern Time coverage; available for weekend on-call (round-robin rotation across the team)
• Fluent English (written and verbal); strong analytical and collaborative skills