Remote IT Operations Leader | Service Delivery & Security

General Dynamics Information Technology; Washington (District of Columbia); Hybrid; USD 123,000 - 167,000; Full time

Benefits offered by this job

Medical plan options

401(k) with company match

Paid time off

Job summary

General Dynamics Information Technology is seeking an IT Operations Manager to lead daily IT service delivery, oversee vendor and contractor teams, and drive operational excellence across networks, cloud, and end-user services. The role emphasizes secure, reliable operations aligned to mission needs and strong stakeholder communication.

Candidate should bring 5+ years of leadership in IT operations, broad domain experience in regulated environments, and proven ability to manage ITSM, cloud, and

Qualifications

• 5+ years of progressive IT operations leadership experience.
• Experience across multiple IT domains in government or regulated environments.
• Strong understanding of ITSM, cloud services, cybersecurity operations, infrastructure, and end-user support.
• Proven vendor and contractor management experience.
• Excellent communication skills, especially with non-technical audiences.
• Experience with ITSM platforms (ServiceNow).

Responsibilities

• Lead day‑to‑day IT operations across service desk, infrastructure, networks, cloud services, and business applications.
• Manage incident, problem, request, and change processes to maintain strong service performance.
• Guide IT staff and contractors, setting priorities and fostering accountability, customer focus, and continuous improvement.
• Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through proper monitoring, maintenance, upgrades, and lifecycle planning.
• Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and meet compliance requirements.
• Communicate outages, risks, and priorities to stakeholders while gathering feedback to enhance service quality.
• Manage vendor relationships, performance, procurement support, and contract execution.
• Track key metrics (service availability, incidents, satisfaction, lifecycle status, vulnerability compliance) and deliver regular operational reporting.
• Identify opportunities to modernize, automate, and improve IT operations while aligning to strategic goals and emerging mission needs.

Skills

Operations leadership

Vendor management

ITSM

Cloud services

Cybersecurity ops

Communication skills

Tools

ServiceNow

Job description

General Dynamics Information Technology is seeking an IT Operations Manager to lead daily IT service delivery, oversee vendor and contractor teams, and drive operational excellence across networks, cloud, and end-user services. The role emphasizes secure, reliable operations aligned to mission needs and strong stakeholder communication.

Candidate should bring 5+ years of leadership in IT operations, broad domain experience in regulated environments, and proven ability to manage ITSM, cloud, and